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Net Root Integrated Services Ltd. , began providing services in October 2006. It is developed with fast rhythms in the sector of computerization of enterprises and technical support. Collaborating with the bigger companies of products of information technology, it provides services of high quality fast, responsibly and with safety. Due to our experience in shipping / transports industries, we are able to provide technical support services and professional maintenance contracts, based on the specific requirements of each business. Our official working with the largest IT products (IBM, HP, CISCO, etc.) gives us the opportunity to trade computer equipment that meets your needs. Furthermore, the technical staff of the company undertakes installation of network equipment on ships, in Greece and abroad. Services Trading of Computer Equipment Computerization of Enterprises Installations and Maintenance of Networks Parcels of Technical Support Repairs — Upgrades PC IP Telephony Services Connections Internet and Telephony Web Design Software Applications Net Root Integrated Services Ltd. 2 Theodosiou str. Ilion, 131 21, Athens , Greece Tel: 30 210 50 54 358 , Fax: 30 210 50 54 648 Site: www.maritimesupport.gr , e-mail info@netroot.gr Blog: netrootltd.blogspot.com

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FDV Communications has for you the right Telecom tools. Copyright © 2002 Tadiran Telecom, Inc. Specifications subject to change without notice. Contact FDV Communications, Inc your authorized dealer for specifics. 1 for Yes, 2 for No interface and TeLANophy are registered trademarks of Active Voice, LLC. Coral FlexAir, Coral Message Center, Coral QNet, CoraLITE, Coral FlexCT, Coral FlexiCom, Coral FlexSet, Composit and iCMC are registered trademarks or trademarks of Tadiran Business Systems Ltd. or Tadiran Telecom, Inc. and all other products or services mentioned are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners.

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numero enables organisations to handle extremely large volumes of customer interactions with ease. Whether communicating by phone, web, online, email, text message or via social media – the numero software platform streamlines each and every customer journey. Whether the contact is a customer service enquiry or new sales opportunity, our powerful applications enable a more personalised, efficient, effective and timely response for a better all-round experience. Our solutions integrate seamlessly with existing processes and technologies allowing rapid deployment and payback in a wide variety of situations across many industry sectors and supporting many business needs. For many situations, we offer pre-configured line-of-business solutions that work straight out-of-the-box to capture, enrich and automate workflows to deliver the ultimate in customer service performance. numeros leading multichannel solution handles • Telephony • Email • Web Suite Self Service • Web chat • Social Media (twitter and Facebook) • Written (letter, fax, forms etc) • SMS (text) • Mobile (web and apps) • Interactive Voice Response (IVR) systems • And more. For more information about numero please visit: www.thisisnumero.com or call a numero representative on +44 161 475 0301 interactive Scenario 1: Online Self Service Suite How can numero interactive help an agent improve upsell and cross sell? Websuite – Dynamic FAQ’s Websuite – Click to Chat For more information please visit: www.thisisnumero.com

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Anonymous’ Targets BART: Hacker Group Goes After San Francisco Transit System After Cell Phone Shutdown ‘Anonymous’ has announced it is taking action against BART after revelations that San Francisco’s transit system deliberately blocked cell phone service for three hours in an effort to disrupt possible protests. According to a press release from Anonymous’ website, the group plans to shut down BART’s official website, stage an organized protest Monday and bombard BART’s email and fax machines: Anonymous will take the following actions over the next 48 hours. 1) We have begun at once a massive Black Fax and E-Mail Bomb action, where we will fill every inbox and fax machine at BART with thousands of copies of our message that this outage was unacceptable. 2) Tomorrow, Sunday – August 14, 2011 at High Noon Pacific Time we, Anonymous – will remove from the internet the web site of BART located at www.bart.gov for exactly six hours. That’s twice as long as they shut off the cell phones for. 3) On Monday – August 15, 2011 at 5:00 PM Pacific Time there will be a physical protest at the Civic Center Bart Station. Expect us ! We sincerely hope that this series of actions will serve as a warning to BART and every public organization in the USA to NOT engage in this sort of dangerous and human rights violating behavior. The revelations that BART blocked commuters’ cell phone service has sparked outrage among civil liberties activists. “The government shouldn’t be in the business …

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Net Root Integrated Services Ltd. began provide services in October 2006. It is developed with fast rhythms in the sector of computerization of enterprises and technical support. Collaborating with the bigger companies of products of information technology, it provides services of high quality fast, responsibly and with safety. Due to our experience in shipping / transports industries, we are able to provide technical support services and professional maintenance contracts, based on the specific requirements of each business. Our official working with the largest IT products (IBM, HP, CISCO, etc.) gives us the opportunity to trade computer equipment that meets your needs. Furthermore, the technical staff of the company undertakes installation of network equipment on ships, in Greece and abroad. Services Trading of Computer Equipment Computerization of Enterprises Installations and Maintenance of Networks Parcels of Technical Support Repairs — Upgrades PC IP Telephony Services Web Design Software Applications 2, Theodosiou Str, Ilion , Attica, 131 21 Tel. +30 – 210 5054358 , Fax. +30 – 210 5054648 Main Site : www.netroot.gr , e-mail info@netroot.gr , Blog : netrootltd.blogspot.com Maritime IT Support Site www.maritimesupport.gr

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FDV Communications has for you the right Telecom tools. Copyright © 2002 Tadiran Telecom, Inc. Specifications subject to change without notice. Contact FDV Communications, Inc your authorized dealer for specifics. 1 for Yes, 2 for No interface and TeLANophy are registered trademarks of Active Voice, LLC. Coral FlexAir, Coral Message Center, Coral QNet, CoraLITE, Coral FlexCT, Coral FlexiCom, Coral FlexSet, and iCMC are registered trademarks or trademarks of Tadiran Business Systems Ltd. or Tadiran Telecom, Inc. All other products or services mentioned are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners.

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www.ringcentral.com – Referral Link – http – cmeshine.com RingCentral gives your business a “big company” image and a competitive edge. You can welcome callers with professionally recorded custom greetings, music-on-hold and promotional announcements. The RingCentral virtual phone system delivers all the power of a big company system but with no hardware to buy and nothing to maintain. RingCentral is the ideal telecommunications solution for mobile professionals, home offices and small companies. When you sign up for RingCentral, you immediately receive your own Toll Free or Local number that serves as your business’ main number. Or, you can use your existing phone number with RingCentral. Now you can answer calls on your existing mobile, home and office phones, or even on your PC. You can also use RingCentral to send and receive faxes, automatically route calls to any member of your team regardless of their location and provide callers with an Auto-attendant (eg, “Press 1 for sales, 2 for shipping, 3 for billing,” etc.) and a Dial-by-name directory. RingCentral gives you the flexibility to easily configure your virtual phone system to match your needs, whether you work alone or with a team. As your company expands you can add extensions for new employees, create departments and connect remote offices. Start your free 30 day trial today!

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Voice Recovery Service™ rapidly restores control of phone numbers after outages or disasters. ***Professionally recover all your existing numbers, including dids ***No hardware, No software, No change of carriers ***Scalable for enterprise, affordable for small business ***Satisfies compliance requirements in all industries Also included: ***Mass notification (voice, SMS/text, email) ***Toll-Free Emergency Info Hotline ***Conferencing, voicemail-to-email, fax-to-email, and more ***A comprehensive Emergency Communications Plan (ECP) For a demonstration personalized to your business please call telecomrecovery.com at 877-777-3520

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ringcentral gives your business a “big company” image and a competitive edge. You can welcome callers with professionally recorded custom greetings, music-on-hold and promotional announcements. The ringcentral virtual phone system delivers all the power of a big company system but with no hardware to buy and nothing to maintain. ringcentral is the ideal telecommunications solution for mobile professionals, home offices and small companies. When you sign up for ringcentral, you immediately receive your own Toll Free or Local number that serves as your business’ main number. Or, you can use your existing phone number with ringcentral. Now you can answer calls on your existing mobile, home and office phones, or even on your PC. You can also use ringcentral to send and receive faxes, automatically route calls to any member of your team regardless of their location and provide callers with an Auto-attendant (eg, “Press 1 for sales, 2 for shipping, 3 for billing,” etc.) and a Dial-by-name directory. ringcentral gives you the flexibility to easily configure your virtual phone system to match your needs, whether you work alone or with a team. As your company expands you can add extensions for new employees, create departments and connect remote offices. Start your free 7 day trial at: www.ringcentral.com

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