CyQ™ – Intelligent Inbound Call and Queue Management
CyQ™ – Intelligent Inbound Call and Queue Management www.cytrack.com CyTrack® CyQ™ is an Inbound Call and Queue Management system designed to offer very powerful features and simple administration. CyQ™ offers powerful Skills Based Routing and Automatic Call Distribution with variable Announcement Management options and Multi-Media Call Management including Call-Back in queue, Web Call-back and email, fax and voice message queuing that provide your business with state-of-the-art Call Centre Technology. CyTrack?CyDesk™ agents log in and out of CyQ™ and all the data from queues, traffic and agents is logged and reported on by CyReport™ providing a powerful and integrated solution that can grow with you. To add additional agents you only need to purchase CyDesk™ agent licenses – and if you have staff using CyDesk™ already they can be easily administered into the Call Centre or Call Group. Note CyQ™ includes CyDesk™ and CyReport™
